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Issues with Gems purchase ( Didn't appear after purchasing)

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  • Issues with Gems purchase ( Didn't appear after purchasing)

    Hi I bought a 5200 pack $64.98 earlier a while ago and it didn't appear. I request for a refund for this puchase because I tried to purchase the same gem pack for the 2nd time a while later and it was ok. Kindly please refund this pack as I have gotten the gems from my next successful purchase. IGN - Cognito. Thank you

  • #2
    It's been 5 days and no dev has reply me on this? The transaction that I paid for on 4th April 8.15 am. The payment wasnt refund and went through. And I didn't get my 5200 gems?!?! please reply me asap and give me the 5200 gems. This is seriously frustrating.


    • #3
      It's ridiculous that you guys took $64.98 from me and can't even reply me in 5 days and rectify it. If I don't get a reply by tomorrow. I am going to Google play to request for a refund for faulty in app purchase.


      • #4
        Hi Cognito,

        Sorry for the delay in responding here. We have already solved your issue via Support Email. Please update your comment here as well when you get a chance.